Refund Policy

1. Standard Refund Window

We offer a 7-day refund window for most purchases. If you find that a purchase does not meet your expectations, you may request a refund within 7 days of the original purchase date.

2. Exceptions

We understand that unique circumstances can arise. If you fall outside the standard 7-day window but believe you have a valid reason for a refund, please reach out to our support team. We review these requests on a case-by-case basis and may make exceptions at our discretion.

3. Global Coverage

This policy applies to all customers globally. For consumers based in the United Kingdom or the European Union, this operates alongside your statutory right to cancel digital purchases within 14 days.

4. How to Request a Refund

To initiate a refund, please follow these steps:

1. Email our team at support@moatlist.com.
2. Include the email address associated with your purchase.
3. Provide the details of your purchase.

Once a refund is approved and processed on our end, it may take up to 5 to 10 business days for the funds to return to your original payment method.

5. Fair Use

We monitor refund requests to prevent abuse of our platform. We reserve the right to decline refunds if we detect a pattern of excessive purchasing and refunding.

6. Chargebacks

We ask that you contact our support team to resolve any issues or request a refund before initiating a chargeback with your bank or credit card provider, as this allows us to assist you much more efficiently.